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Privacy Statement

We are committed to protecting your information and being transparent about how it is collected, used, and safeguarded.

At Multicultural Community Services of the Pioneer Valley, Inc. (MCS), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, share, and protect information obtained through our website and SMS messaging campaign.

Last Updated:

Information We Collect

Personal Information

When you interact with our website or opt in to our SMS messaging campaign, MCS may collect personal information, such as your name, email address, phone number, and any other information you voluntarily provide.

Usage Information

MCS may collect information about your interactions with our website and SMS messages, including your IP address, browser type, device information, and usage patterns.

Your Choices

Opt-Out

You may opt out of receiving communications from us at any time by following the instructions provided in the communication or by contacting us directly. You may opt out of MCS’s SMS messaging campaign at any time by replying “STOP” to any message you receive from us. You may also contact us directly to request removal from the campaign.

Access and Update

You may access and update your personal information by logging into your account (if applicable) or by contacting us directly to request changes.

Cookies and Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

Sharing Your Information

Service Providers

Legal Compliance

MCS may disclose your information when required by law or in response to valid legal requests, such as subpoenas, court orders, or regulatory inquiries.

SMS & Data Sharing

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Children’s Privacy

The MCS website and SMS messaging campaign are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe MCS may have collected personal information from a child under 13, please contact us immediately.

Changes to This Privacy Statement

MCS reserves the right to update or modify this Privacy Statement at any time. Any changes will be effective immediately upon posting the revised Privacy Statement on our website. We encourage you to review this Privacy Statement periodically for updates.