Empowering families through guidance, resources, and culturally responsive care.

For over 40 years, Multicultural Community Services (MCS) has been a leader in Family Support, serving more than 3,000 individuals with intellectual disabilities and Autism across western Massachusetts.

MCS believes that individuals with disabilities thrive when supported at home with their families. We see families as experts in their loved one’s care — and we work alongside them to build meaningful lives filled with happiness, opportunity, and inclusion.

As our name reflects, we proudly serve families from diverse cultural, ethnic, and linguistic backgrounds, ensuring that every family feels seen, respected, and supported.

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Our Family Support Program Offers

Service Navigation

Our Service Navigators help individuals and families access supports, understand DDS programs, and connect with community resources that enhance quality of life.

Respite Supports

Every family needs a break. MCS offers respite options tailored to each family’s situation — from short-term care to flexible scheduling — giving caregivers peace of mind and time to recharge.

Flexible Funding

Provides financial assistance related to a person’s disability needs — supporting adaptive equipment, personal care, or other resources that help maintain stability at home.

Our Family Support Centers

We are proud to host four Family Support Centers — each fully accessible and deeply connected to the communities we serve.
These centers are your first point of contact for guidance, advocacy, and navigation of supports available through the Department of Developmental Services (DDS).

Springfield Family Support Center

1000 Wilbraham Road
Springfield, MA 01109
Phone: (413) 782-2500

Holyoke Family Support Center

260 Westfield Road
Holyoke, MA 01040
Phone: (413) 534-3299

Westfield Family Support Center

5 State Street
Westfield, MA 01085
Phone: (413) 562-4885

SOS / DESE Support Center

505 East Columbus Ave
Springfield, MA 01105
Phone: (413) 301-7390

Meet the Team

Our dedicated Family Support team is here to guide you. From Service Navigators to Program Directors, we’re committed to listening, advocating, and supporting every family we serve.

Meet the Team

Resources & Community Connections

We offer ongoing resources and opportunities to keep families informed and connected:

Annual Family Survey Results

Quarterly Newsletters

Program Videos

Family Training Archive

IFFS (Intensive Flexible Family Support)

Assists families experiencing serious challenges to prevent out-of-home placement, keeping loved ones safely supported in their own homes.

Medically Complex Program

Also known as Family Bridges, this program supports families caring for children and young adults who are medically fragile.

DESE/DDS Program

Provides in-home and wrap-around supports for school-age participants through a partnership between the Department of Elementary & Secondary Education and DDS.

Autism Without ID Program

Supports individuals with Autism who do not have an intellectual disability as they transition from school into adulthood, promoting continued growth and inclusion.

In-Home Clinical Supports

Behavioral support is provided to families enrolled in the Family Support program through a DDS referral. Services focus on skill-building and home stability.

Family Leadership Program

Equips families and individuals with leadership skills, advocacy tools, and a vision to shape their lives and communities actively.

Translation & Interpretation Services

Our Translation Center provides professional language access for families in partnership with the Massachusetts DDS.

Family Advisory Council

Ensures family voices are represented and valued. Members collaborate with MCS leadership to shape programs and policies.

Whether you’re new to DDS services, looking for respite, or seeking culturally responsive guidance, MCS is here to help.

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