employees posing with springfield thunderbirds mascot at company event

About Us

Empowering Individuals. Strengthening Communities.

Since 1979, Multicultural Community Services of the Pioneer Valley (MCS) has empowered individuals with developmental and intellectual disabilities to live with dignity, independence, and inclusion. Our mission is rooted in compassion, cultural understanding, and community connection.

Our Core Values

Excellence in Individualized Services

We promote choice, control, and independence, empowering each person to thrive on their own terms.

Respect for Human Rights and Dignity

We uphold the inherent dignity and rights of all individuals.

Inclusive Communities

MCS strengthens communities by ensuring that everyone has a place and purpose.

Culturally Responsive Services

We honor and celebrate cultural and linguistic diversity in every aspect of our work.

Responsiveness & Accessibility

We meet individuals and families where they are—flexible, available, and committed.

Value Staff Contributions

Our dedicated team is the heart of our mission and success.

Prudent Resource Management

We use resources responsibly to ensure sustainability and trust.

Community Awareness

We engage with our communities to build understanding and inspire inclusion.

Fostering Learning & Growth

We encourage continuous learning for staff, families, and the individuals we serve.

Board of Directors

The leadership and vision of our Board of Directors guide MCS’s mission and long-term strategy. Their expertise and passion ensure we continue to serve with excellence and integrity across Western Massachusetts.

  • Bernard Cohen – President
  • Larry Flatley – Treasurer
  • Shameka Brown-Pohlman – Secretary
  • Zelmon Johnson – Director
  • Christine O’Dea – Director
  • Sandra Ruiz – Director
  • Linda Samano – Director
  • Claudine Wyner – Director

Strategic Plan FY 2021 – 2026

The five-year Strategic Plan reflects the insights and experiences of individuals, families, and staff throughout our community. It ensures MCS continues to adapt, evolve, and lead with purpose.

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Years of community impact
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Individuals supported annually
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Dedicated Staff Members

Join Us in Making a Difference

Your support creates impact! Every act of generosity helps us empower individuals, strengthen families, and build inclusive communities.
Your donation directly supports programs that promote independence, dignity, and opportunity for people with developmental and intellectual disabilities across Western Massachusetts.