Multicultural Community Services of the Pioneer Valley, Inc.

Family Support Service Navigator


Holyoke Office


Full Time – 40 hours per week


Service Navigators support families who have a family member with an Intellectual Disability. Supports include but are not limited to case management, accessing generic services, assessing needs, developing Family Support Plans, and providing information and referrals. 


  • Maintains quality of programming through adherence to agency standards and DDS regulations
  • Service Navigation for the Children & Transition Programs ranging in ages 14-22
  • Work closely with DDS Service Coordinators
  • Maintain accurate financial records
  • Outreach to generic services and other state agencies
  • Ensure that all documentation is completed on a timely basis, and other duties as required

Required Qualifications/Skills/Training:

Experience working with individuals with intellectual disabilities and bilingual (English/Spanish) preferred but not required. Must have a valid driver’s license and a dependable vehicle.

For me information, please contact

Maritza Pacheco
(413) 534-3299