family posing outside in park during autumn

Translation & Interpretation Services

Breaking language barriers and building cultural connections since 1997.

Founded in 1997, MCS Translation & Interpretation Services is a nonprofit project funded by the Massachusetts Department of Developmental Services (DDS) and hosted by Multicultural Community Services. We provide high-quality translation and interpretation services to businesses, state agencies, schools, healthcare institutions, and private individuals across Western Massachusetts.

Our goal is simple: to improve access, understanding, and communication for individuals and families whose primary language is not English.

Why Choose Our Services

Cultural & Linguistic Expertise

Our interpreters and translators understand both the language and the cultural context — ensuring communication that’s accurate, respectful, and meaningful.

Improved Service Delivery

Enhance outreach, reduce diagnostic errors, and prevent service gaps caused by language misunderstandings.

Trusted Human Service Specialists

We specialize in human services and know the terminology, resources, and populations our partners work with every day

Our Mission

We are committed to ensuring that people with intellectual and developmental disabilities — and their families — have equal access to the services and supports they need, regardless of language or cultural background. By providing professional, culturally informed translation and interpretation services, MCS bridges the gap between providers and the communities they serve, helping to build understanding, trust, and inclusion.

Contact Information

Our Translation and Interpretation program operates out of our Holyoke Family Support Center:

Holyoke Office

260 Westfield Road
Holyoke, MA 01040
(413) 534-3299

Program Highlights

Funded by the Massachusetts Department of Developmental Services (DDS)
Hosted by Multicultural Community Services (MCS)
Serving Western Massachusetts since 1997
Specialized in human services and cultural competence

Our Services

We offer both written translation and oral interpretation to meet the varied communication needs of our partners.

Written Translation

We translate materials such as:

  • Posters, flyers, brochures, and letters
  • Treatment plans and client communications
  • Official notices, signs, and forms

Our translators stay true to the original message while making it accessible and relevant to the target audience.

Oral Translation

  • Consecutive Interpretation: Ideal for smaller meetings, interviews, or medical appointments where the speaker pauses for interpretation.
  • Simultaneous Interpretation: Used for large meetings and conferences, allowing interpretation to occur in real time (often with headsets and transmitters).

Our interpreters are trained to focus on both linguistic and cultural interpretation, recognizing that beliefs, traditions, and communication styles all influence how services are understood and received.

Languages Offered

  • Arabic
  • Chinese (Cantonese & Mandarin)
  • Farsi (Persian)
  • Haitian Creole
  • Nepali
  • Portuguese
  • Russian
  • Spanish
  • Vietnamese
  • And others (including Polish, Cape Verdean, and Ukrainian) are available with advance notice.