Multicultural Community Services of the Pioneer Valley, Inc.

Quality Assurance Coordinator

Supervisor: Karl Krueger

Location: Springfield, MA 

Hours: FT 9:00 am – 5:00 pm, Monday-Friday

Responsibilities: To provide quality assurance support to MCS Programs that adhere to State & National Licensing & Certification with the DDS OQE & CARF indicators & regulations.

  1. Promote DDS, OQE & CARF standards and regulations in the programs that are required to be licensed/certified.
  2. Ensures the homes are maintained according to DDS/QOE standards & regulations. Smoke alarms are located in the required locations.  Fire extinguishers, furnaces, and other equipment. have been inspected and tagged annually.
  3. Review MCS documentation to ensure that DDS/QOE & CARF indicators are met.
  4. Daily and monthly progress notes have identified ISP goals. Data is documented.
  5. Ensures that individual’s funds are managed legally and properly.
  6. Ensures doctor’s orders are followed and documented by DDS/QOE requirements.
  7. Human Rights documentation is meeting the required timelines for review.
  8. Ensures individuals use community of choice with desired regularity.
  9. Ensure that ISP documents are completed. Psych Treatment plans &Behavioral plans are included in the ISP.
  10. Visit sites on a regular basis to review documentation & the home environment.
  11. Create tracking system for OQE & CARF License/certification indicators that are being met.
  12. Create a database to share with Directors & other MCS personnel.
  13. Work with Individual Support Director, Respite Director, Placement Director & Residential Director, reviewing their programs.
  14. Any other duties assigned by Supervisor.


  1. Working knowledge of DDS OQE & CARF regulations and licensing/certification indicators.
  2. Hands-on experience with OQE survey.
  3. Good interpersonal skills, good judgement skills, and the ability to work independently.
  4. Experience in Residential OQE licensing/certification required.
  5. Must be able to communicate well verbally and written.
  6. Bi-lingual is preferred but not required,
  7. Associate’s Degree or three years experience working with DDS/QoE system.


For more information please contact Karl Krueger at 782-2500 ex.324