Multicultural Services of Pioneer Valley, Inc

IT Technician

Location: MCS – All offices

Supervisor:  Jessica Jordan

Hours Available: 40 hours/week

Responsibilities: MCS is seeking exceptional applicants for an entry position to work in our Information Technology department.  You will be an integral part of a highly collaborative and talented team and you will have the opportunity to work on a wide variety of projects. The duties of the position include, but are not limited to:

    • Assist IT Director with routine IT duties and respond to internal and external users
    • Work with end-users to assist with account login and other matters as needed
    • Provide support for hardware/software and other IT maintenance
    • Excellent verbal and written communication skills, organizational skills, and attention to detail
    • Self-starter, ability to resolve issues and research solutions on their own
    • Ability to work under pressure and independently with minimal supervision
    • Ability to be cross-trained and learn quickly in a hands-on environment

Qualifications:  The ideal candidate for this position will have great customer service skills including the ability to communicate and work well in a team environment.  Eligible applicants must have a high school diploma or GED. A degree in a computer-related discipline is preferred but not required.  Must be able to bend and lift 20-40 lbs, have a valid driver’s license, and own dependable transportation.

For more information, please contact Jessica Jordan at (413) 439-0705