Multicultural Community Services of the Pioneer Valley, Inc.

Family Support Service Navigator - Holyoke Office

Location: MCS Holyoke

Supervisor: Maritza Pacheco

Hours: Full Time – 40 hours per week

Responsibilities: Service Navigators support families who have a family member with an Intellectual Disability. Supports include but are not limited to, case management, accessing generic services, assessing needs, developing Family Support Plans, and providing information and referrals. Must have a valid driver’s license and a dependable vehicle.

  • Maintains quality of programming through adherence to agency standards and DDS regulations
  • Service Navigation for the Children & Transition Programs ranging in ages 14-22
  • Work closely with DDS Service Coordinators
  • Maintain accurate financial records
  • Outreach to generic services and other state agencies
  • Ensure that all documentation is completed on a timely basis, and other duties as required

Required Training/Skills:  Experience working with individuals with intellectual disabilities, and bilingual (English/Spanish) preferred but not required.

For more information, please contact Maritza Pacheco at (413) 534-3299 ext.119