Multicultural Services of Pioneer Valley, Inc

Family Support Respite Service Navigator

Location: Holyoke Office

Supervisor: Nicole Neto

Hours: FT – 40 hours per week – must maintain a flexible schedule that allows for regular work during evenings and on weekends.

Responsibilities: Service Navigators support families who have a family member with an Intellectual Disability. Supports include, but are not limited to, case management, accessing generic services, assessing needs, developing Family Support Plans, and providing information and referrals.

This newly created position will also oversee planned respite supports for families including recruiting, training, and supervising direct support professionals and matching employees with people needing respite supports. The Respite Service Navigator will also coordinate, and staff as needed, site-based respite activities at the Family Support Center or other community settings. Direct Support with Individuals is a large part of this position.

    • Maintains quality of programming through adherence to agency standards and DDS regulations
    • Service Navigation for the individual/family
    • Hiring and supervising respite staff
    • Work closely with DDS Service Coordinators
    • Maintain accurate financial records
    • Outreach to generic services and other state agencies
    • Ensure that all documentation is completed on a timely basis, and other duties as required

Required Training/Skills: Experience working with individuals with intellectual disabilities is required. Bilingual (English/Spanish) is a plus, but not required. Must have a valid driver’s license and reliable vehicle.

For more information, please contact Nicole Neto at (413) 534-3299 ext. 112