Multicultural Community Services

IT Technician

Location:

MCS IT Office, Springfield

Hours:

Full Time: 40 hours/week Monday through Friday, 9:00 am - 5:00 pm

Summary:

Responsiblitlies:

Key responsibilities include:

  • Provide technical support via phone, email, and in person.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Assist users with account management, including password resets and access issues.
  • Document and track support tickets using the agency Help Desk system.
  • Escalate complex issues to Level 2/3 support or other departments as needed.
  • Configure and deploy workstations, laptops, printers, and other peripherals.
  • Support end-user applications such as Microsoft Office, email clients, and collaboration tools.
  • Ensure all support requests are handled promptly and professionally.
  • Maintain accurate records of IT assets, including updates during deployment and troubleshooting.
  • Contribute to the knowledge base by documenting common issues and solutions.

Required Qualifications/Skills/Training:

  • High school diploma or equivalent required; IT certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals) are a plus.
  • 0-2 years’ experience in an IT support role or equivalent experience.
  • Basic understanding of Windows/Mac operating systems and troubleshooting.
  • Familiarity with networking concepts (e.g., TCP/IP, DNS, VPN).
  • Knowledge of Active Directory, Office 365, and standard IT tools is preferred.
  • Strong customer service orientation with excellent communication skills.
  • Ability to multitask and prioritize work in a dynamic environment.
  • Eagerness to learn and adapt to new technologies.
  • Must have a valid driver’s license and dependable transportation

For me information, please contact