Family Support Centers

Multicultural Community Services (MCS) has two Family Support Centers in Western Massachusetts funded by the Department of Developmental Services (DDS).  One center is located at 1000 Wilbraham Road in Springfield, with a satellite office at 3 State Street in Westfield. The other center located at 208 High Street in Holyoke.  Each center provides a range of services designed to respond to the dynamic and changing needs of individuals with intellectual disabilities and their families who are eligible for DDS services. The following is a brief explanation of the centers’ services:

Community Connections and Resources

In order to effectively outreach to families and expand community opportunities, MCS actively affiliates and partners with other provider agencies and community resources such as the Boys and Girls Club, the YMCA, Best Buddies, the Jewish Community Center, and Special Olympics.

Family Networking

Family Networking and mentoring groups are encouraged and supported by MCS. These groups offer members opportunities to share and explore issues, address problems, and to organize events and activities. Some topics currently being addressed by various family networking groups include planning for the future, transition, grandparents raising a grandchild with a disability, and culturally specific issues and concerns.

Family Training

Trainings offered through MCS are designed to address topics of interest and concern which arise throughout the lifespan of an individual and his or her family. Families are encouraged to provide input and guidance to determine what trainings would be of interest. MCS also offers specialized trainings in small group formats to accommodate cultural/linguistic and geographic interests, issues and concerns. For a comprehensive listing of available trainings offered at MCS, in Western Massachusetts, and for larger trainings and conferences throughout the state, click Training on the above menu.

Information and Referral Services

Experienced staff assist any individual or family contacting a family support center in identifying the most appropriate resources and service options available within their local communities. Staff also help families to identify state and federal services for which families may be eligible and offer guidance on how to navigate those service systems. Families are welcome to access each center’s “resource library,” which has available a variety of materials that can assist families and individuals looking to learn more about different services or supports.

Family Training

Trainings offered through MCS are designed to address topics of interest and concern which arise throughout the lifespan of an individual and his or her family. Families are encouraged to provide input and guidance to determine what trainings would be of interest. MCS also offers specialized trainings in small group formats to accommodate cultural/linguistic and geographic interests, issues and concerns. For a comprehensive listing of available trainings offered at MCS, in Western Massachusetts, and for larger trainings and conferences throughout the state, click Training on the above menu.

Service Navigation

Service Navigation is the provision of comprehensive and individualized information, guidance, and support. MCS Navigators help families to identify and address their needs, connect them to potential resources, assist with problem solving issues, and help them to navigate the service system.

On the following pages you will find descriptions of additional services, family networking groups, and a host of special projects offered through MCS to support adults and children with disabilities and their families.